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FREQUENTLY ASKED QUESTIONS

Here you will find answers to questions about CCM's website and member dashboard.

Answers

What browser should I use to view the website and access the member dashboard?

We recommend using Google Chrome.

How do I log in to the CCM website?

  1. At the top right of ccm-ct.org, click LogIn.
  2. Enter your log in credentials.

What can I access when I log in?

Municipal members can access:

  • The municipal directory
  • Research Library, including infokits, bulletins, briefs, and the form to submit a research request
  • Workshop and event recordings
  • Legislative Action Center
  • State Budget Information

Everyone can:

  • Post a Job on our Career Center (member and non-member pricing applies)
  • Learn about CCM’s programs and services


I don’t know/remember my username.  What do I do?

Go to https://www.ccm-ct.org/Forgot-Password and click “Forgot Username” on the bottom right.

I don’t know/remember my password.  What do I do?

Go to https://www.ccm-ct.org/Forgot-Password and fill out the form

How do I create an account?

  1. Click “Create an Account” in the upper right corner.
  2. Enter the required information.
  3. Click the “Create Account” button.

Using your work email address will lead to the fastest verification and account activation. We recommend using your work email address.

"Email unavailable" means your email address is already in the system. Please email memberservices@ccm-ct.org to receive your login information.

NOTE: When you create a record through this site, you will not have immediate access to member benefits such as webinar registration.  There is a review/approval process, which takes place during regular business hours (Monday through Friday from 9:00am to 4:00pm) and could take up to one business day.  We appreciate your patience as we deal with a large volume of member records.

How do I change my login information?
After you log in with your current username and password, click on your name in the upper right-hand corner of the screen. From there, click on the Profile button in the menu bar, and then click on Login Info. Make any changes to your username and/or set a new password and click Update to save the information.

How do I submit a Research Request?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials.
  3. Under the Resources drop-down menu, click on Research.
  4. Click “Submit a research request”

OR

Contact Max Friedman, Research Manager, at mfriedman@ccm-ct.org.

What is the Research Request Policy?
CCM research staff do not provide legal advice, opinions or conclusions. Any information provided in response to a research request is for general reference purposes only. If you have questions about a legal issue, the application of the law to specific factual situations, or the interpretation of any statutes, ordinances or case law, CCM strongly recommends that you consult your municipal attorney or other relevant party.

In accordance with the policy approved by the CCM Board of Directors, requests are accepted from the following pre-approved individuals in member municipalities:

  • Chief executive officers (CEOs) or their designee (e.g., chief of staff, administrative assistant, etc.);
  • members of boards of selectmen;
  • members of boards of finance; and
  • chairs of town/city/legislative councils.

The CEO is notified via email of all requests made. A response is provided to the requester via email, and the CEO is copied on the response. Requests from all other municipal officials must be approved by the CEO prior to proceeding.

How does the CT Municipal Salary Survey work?
Each year, all municipalities are asked to participate in our salary survey by submitting salary and benefits information to a central database. Access to the portal is automatically granted to municipal CEOs, human resources, and finance staff, and their designees. Others may be granted access with the authorization of the CEO. For more information, please contact Max Friedman, Research Manager at mfriedman@ccm-ct.org

How do I log in to the CT Municipal Salary Survey?
If you have been granted access, you may log in at https://ctmunicipaldata.org/. Your credentials for this are separate from what you use to log into the CCM website.

How do I submit a Job Ad?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials. 
  3. Once you are logged in, you will see a new Post a Job Ad drop down option under the Career Center menu.
  4. Click on that.
  5. Enter the position information.
  6. You have the option to pay by credit card online or to receive an invoice.

How do I register for a workshop/webinar?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials.
  3. Visit the Education Calendar and click on the session you want to attend.
  4. Click the blue “Register” button to sign up for this training.
  5. Click “I’m Registering Myself”.
  6. After finishing the registration process, you should receive a confirmation email from our webinar platform, Zoom, which contains the link to join.

How do I register someone else for a workshop/webinar?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials.
  3. Visit the Education Calendar and click on the session you want to attend.
  4. Click the blue “Register” button to sign up for this training.
  5. Click “I’m Registering Someone Else”.
  6. You can then search for the person whom you wish to register.  This person must be associated with the same municipality/organization as you.
  7. After finishing the registration process, the registrant(s) should receive a confirmation email from our webinar platform, Zoom, which contains the link to join.

How do I know which CCMO category an event/training is?

  1. Visit the page of the specific workshop/event you are interested in.  
  2. Click on the Continuing Education tab.
  3. That will show you the category and number of credits you will receive if you attend.

How do I sign up for the CCMO program?

  1. Click “Login” in the upper right corner. 
  2. Enter your login credentials.
  3. In the upper right corner, click on your name. This will bring you to your dashboard.
  4. You should see Certification Enrollment in the menu on the left.  
  5. Click on that. 
  6. Once on this page, you will be able to begin the enrollment process.

Please note, enrollment is only open from May 1 through June 30 and November 1 through December 31 each year.

What are the terms and conditions for the CCMO program?

Applicants pay a one-time enrollment fee of $120, available only to staff and elected/appointed officials from CCM member municipalities, after which they have two years to complete the initial certification.

To obtain your initial certification, you must complete 36 credit hours of study (12 workshops/webinars) within two years from your start date. You must earn 6 credit hours in each of three key areas of competence: Personal Development, Organizational Development, and Community Development in order to complete your certification. Some workshops/webinars may fall under more than one development category, and any credit hours earned may not be used to satisfy more than one development category requirement. Credit hours can be earned by attending annual CCM events (such as our spring symposium and fall convention) in addition to attending educational workshop sessions.

Please note: Only classes/sessions/workshops/webinars taken after the program start date (January 1 or July 1) count toward your certification.

Applicants who complete the required 36 hours of study within two years from the original application date will be given the CCMO designation, and will be recognized for their achievement at CCM's fall convention. Applicants who fail to earn the required 36 credit hours within the initial certification period of two years will be required to reapply for initial certification, at which time the certification process would start anew.

To maintain your certification, you must complete 9 credit hours (3 workshops/webinars) and pay a $50 continuing certification fee each year.

Workshop/webinar topics and offerings may vary. Sessions may be added or removed from the schedule at CCM's discretion. Additional educational opportunities will be announced.

If you leave your position as a municipal official, you will become ineligible to remain in the program at the end of your current certification/recertification period. If you subsequently become a municipal official again after your current certification/recertification period has expired, you will be required to reapply for initial certification.

How do I access my CCMO transcript?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials.
  3. Once you are logged in, you will be brought back to the homepage of the website.
  4. In the upper right corner, click on your name. This will bring you to your dashboard.
  5. You should see Certification in the menu on the left.  
  6. Click on that.
  7. Click “Certified Connecticut Municipal Official”.
  8. You will then be brought to your transcript, where you can see your total number of credits and all of the trainings that have counted toward your certification. 

How do I access my invoices?

  1. Click “Login” in the upper right corner.
  2. Enter your login credentials.
  3. In the upper right corner, click on your name. This will bring you to your dashboard.
  4. You should see Receipts in the menu on the left.  
  5. Click on that and it will bring you to a list of any invoices available.
  6. To view a particular invoice, click on the blue invoice number in the left-most column.
  7. This will bring you to an “Invoice Information” page where you can either print/download the invoice or pay by credit card by selecting “Pay Now” in the lower right corner. 

Please note, you will only see invoices that are tied directly to you, not those tied to the municipality/organization.

What do I do if I need assistance with something else?
Email us at memberservices@ccm-ct.org