Event Information

PROGRAM OVERVIEW

Skills to Make Your Town or City a Better Place to Work and Live

Municipal officials and personnel are, by definition, dedicated to public service. Their job descriptions are uniquely governed not only by what their department head or supervisor needs, but also, by state law, local regulations and policies. As the general public often does not understand these competing demands, municipal employees may feel a greater tension between doing what their job lawfully demands and serving their local communities.

Consequently, town and city employees can benefit from learning how to balance these often competing obligations by broadening their customer service skills in the municipal context.

This program will explain why the best run towns and cities are increasing their focus on ways to better serve the public. The primary goal is to assist municipal personnel to be more skilled at creating a positive, respectful environment. Attendees are encouraged to share their experiences, questions and concerns. By developing customer service skills, municipal employees will not only make their town or city a better place for them to work, but also improve the community in which their citizens choose to live

LEARNING OBJECTIVES

This session will cover:

• Engage with the community
• Create a respectful environment
• Overcome challenges

Please note, registration is limited to the first 100 individuals.

SPEAKER

Kari Olson
Partner
Murtha Cullina

QUESTIONS

Please contact CCM Training at ccmtraining@ccm-ct.org or call 475-331-5731.

FINE PRINT

UPDATES & CHANGES: Last minute changes and updates, weather postponements, cancellations, etc. will be posted on this page
CANCELLATION POLICY: We understand your schedule may change. Please let us know if you have registered and can no longer attend.
CONSENT TO CCM FOR USE OF PHOTOGRAPHIC IMAGES: Registration and attendance at CCM workshops, meetings, and events constitutes an agreement by the registrant to the use and distribution of the attendee’s image in photographs, videos and electronic reproductions of such events and activities sponsored by CCM.