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IT in a Box

Through Sophicity, CCM now offers a service, "IT in a Box," which provides cities and towns with state-of-the-art information technology tools supported by experienced, highly skilled IT professionals.

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What Is It? back to top

From backing up and securing your data to modernizing your website, it’s tough for cities to invest in the right technology and hire the best professional expertise to guide them along. But those investments need to happen. Otherwise, your data and municipality's operations are at risk. To address these needs cost-effectively without taking any shortcuts, we helped create a packaged technology service that we call “IT in a Box.”

From the minute you say “go,” IT in a Box provides you with essential technology services and solutions that secure and modernize your town’s IT for a fraction of the typical costs.

So what’s inside IT in a Box?  Choose from any or all of the following:

  • Cybersecurity and Computer Maintenance. IT in a Box guards against cyberattacks, viruses, ransomware, and data breaches by keeping your computers patched, protected, and healthy 24/7.  Includes always-on monitoring and alerting for issues, enterprise-class antivirus protection, automated computer maintenance, and ongoing software patching to keep you secure, and regular training to keep you and municipal staff on guard and alert.  Learn more...
  • 24x7 Helpdesk. Every day of the week, IT in a Box’s U.S. based helpdesk supports you in the office, working from home, or while you're on the road.  No entry-level or junior tech support.  You speak to experienced senior engineers with years of municipal experience who help you address any IT issue ASAP - either remotely or onsite.  Learn more...
  • Data Backup and Disaster Recovery. Server failure? Flooding? A tornado? No problem—your data is safe. We provide onsite data backup for quick recovery, and unlimited offsite data backup for worst-case scenario recovery after a major incident like a natural disaster. You also ensure the success of your data backups with our real-time monitoring to quickly address data backup issues and quarterly testing to verify your disaster recovery.  Learn more...
  • Records / Document Management and Email. IT in a Box protects your records, documents, and email. We’ll apply Connecticut’s records retention schedules to your documents so that you can reliably archive, retain, access, and delete information—and we even help you process Open Records Requests. Plus, we provide you Microsoft Office Professional Plus for your desktops that includes the latest versions of Outlook (including 50GB of mailbox storage for each user), Word, Excel, PowerPoint, Access, InfoPath, Publisher, and OneNote.  Learn more...
  • Video Archiving. Does your police department rely heavily on squad car and body camera video recordings? With IT in a Box’s fixed monthly cost, cities no longer need to buy additional expensive storage for video. That’s right! As your squad car and body camera video recordings continue to grow at a rapid pace, your storage costs do not change.  Learn more...
  • Policy and Compliance. To protect against cyberattacks and assist with audits, we help you adopt policies and best practices that educate your staff and make sure your technology helps you comply with state law. In addition to staff training, we shore up any compliance gaps by securing, documenting, regularly testing, and proactively managing all your technology. We will also help you create policies around software, application, vendor, network, wireless, physical, user, and remote access.  Learn more...
  • Website. We provide you a modern, custom-designed website that looks good and delivers the information your citizens need. Have as many pages as you want including pages for town hall, public safety, parks and recreation, news, and events. Our website also features the ability to offer online payments and offers a user-friendly backend system so that you can add and update website information yourself. Or if you want, submit your website updates to us and we will post them for you.  Learn more...
  • Vendor Management and Procurement. Do you get frustrated wasting time on software support calls where you’re not sure if you’re resolving the problem? Our experienced staff steps in to take care of this dirty work. From resolving issues to even purchasing new computers for you, we will work with technology vendors directly so that you don’t lose hours and days on the phone.  Learn more...

Our Guarantee back to top

  • Love I.T. If we don’t meet your expectations, then cancel the service!
  • Flat monthly fee. No hourly charges. Predictable!
  • No upfront project fees. Onboarding, equipment, and setup included!
  • Flexible. Increase or decrease your number of users any time!
  • Proven. Tailored for towns and cities!

Costs back to top

IT in a Box can customize plans depending on the number of your employees and the size of your municipality’s technology infrastructure. This customization makes IT in a Box affordable for your budget, from the smallest town to the largest city.

Additional Information back to top

Additional Information

Click here to download the brochure.  Or click here to visit Sophicity's IT in a Box page.

If you are excited about the opportunity to reduce cybersecurity risks, ensure you're backing up your data, and receive reliable 24/7 support, contact Beth Scanlon at CCM (203.946.3782 or or Dave Mims at Sophicity (770.670.6940 x110 or so that we may assess your needs and begin the quote process.