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Customer Service for Municipal Personnel - THIS WORKSHOP HAS REACHED ATTENDANCE CAPACITY

Municipal Training Berlin Community Center

Wednesday, February 12, 2020

Customer Service for Municipal Personnel - THIS WORKSHOP HAS REACHED ATTENDANCE CAPACITY

Berlin Community Center
230 Kensington Road
Berlin, CT 06037

9:00 am - 12:00 pm
Check- in begins at 8:30 am


Skills to Make Your Town or City a Better Place to Work and Live

Municipal officials and personnel are, by definition, dedicated to public service. Their job descriptions are uniquely governed not only by what their department head or supervisor needs, but also, by state law, local regulations and policies. As the general public often does not understand these competing demands, municipal employees may feel a greater tension between doing what their job lawfully demands and serving their local communities.

Consequently, town and city employees can benefit from learning how to balance these often competing obligations by broadening their customer service skills in the municipal context.

This program will explain why the best run towns and cities are increasing their focus on ways to better serve the public. The primary goal is to assist municipal personnel to be more skilled at creating a positive, respectful environment. Attendees are encouraged to share their experiences, questions and concerns. By developing customer service skills, municipal employees will not only make their town or city a better place for them to work, but also improve the community in which their citizens choose to live.



  • How to interact with the different types of "customers" a public official encounters.
  • How to promote a positive atmosphere and reputation through consistent, patient and respectful interactions.
  • How and why timeliness and quality are the two pillars on which all excellent customer service is based.
  • How to deal with difficult, impatient or rude individuals.
  • Secrets for long-term success.

CCM PRESENTERS back to top

Kari L. Olson, Partner 

Murtha Cullina LLP - Attorneys at Law




  • First Selectmen, Mayors, Town/City Managers
  • Managers
  • Personnel Directors
  • Town Clerks
  • Finance Directors
  • Tax Collectors
  • Library Directors
  • Park & Rec. Directors
  • Police Chiefs
  • Fire Chiefs
  • Town/City Attorneys
  • Any Front-line Staff

COST back to top

FREE to CCM-Members, (see registration info below)

Not sure if you're a CCM Member? Click here to find out!

WAYS TO REGISTER back to top

Please visit our Events Calendar for future sessions.

Please contact CCM Training at or call (203) 498-3037.

CCMO back to top

This workshop is good for 3 credit hours of Personal Development that can be used towards completing you certification. For more information on the  Certified Connecticut Municipal Official (CCMO) program, such as details on requirements and how to get started, please visit


FINE PRINT back to top

UPDATES & CHANGES: Last minute changes and updates, weather postponements, cancellations, etc. will be posted on this page

CANCELLATION POLICY: We understand your schedule may change. Please let us know if you have registered and can no longer attend.

CONSENT TO CCM FOR USE OF PHOTOGRAPHIC IMAGES: Registration and attendance at CCM workshops, meetings, and events constitutes an agreement by the registrant to the use and distribution of the attendee’s image in photographs, videos and electronic reproductions of such events and activities sponsored by CCM.