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Dealing with Workplace Conflict for Managers

Municipal Training Groton Town Hall Annex

Wednesday, April 18, 2018

Dealing with Workplace Conflict for Managers

Groton Town Hall Annex
134 Groton Long Point Rd.
Groton, CT 06340

9:00 a.m. - 12:00 p.m.
Registration begins at 8:30 a.m.


Conflict in one form or another is a constant in the workplace. It can cause disruption, resentment, lower performance, and damage your organization's reputation. Conflict can disrupt your group, department, or the entire organization.

Managers can handle workplace conflict by creating an organizational culture designed to preclude conflict as much as possible and by dealing promptly and equitably with conflict that employees cannot resolve among themselves. 

When conflict is handled in an interactive way, it may actually benefit the organization. The people involved can reach an agreeable resolution, have their goals met, and create new ideas. 

A supervisor must be a boss, a coach, and a mediator.

This workshop will provide solid skills to help you maximize your role as a supervisor, plus provide fresh ideas to motivate you and your team. You'll learn how to provide meaningful praise, enhance your communication skills, and keep top performers at their maximum level without burning out. Hands-on training will help you learn the key to success for:

  • Motivating and praising
  • Delivering criticism and discipline
  • Working under pressure and meeting tight deadlines
  • Organizing people, projects, and schedules
  • Training new employees

You won't be the only one who enjoys the benefits of your enhanced supervisory skills. Everyone at your organization will benefit - your own supervisor, your team, and everyone else who profits from the stronger leadership, improved productivity, and fresh insight you'll bring to the workplace.


  • Define conflict and identify its sources
  • Assess their own conflict resolution style
  • Understand how their communication style affects conflict
  • Apply and practice strategies for conflict resolution


  • First Selectmen, Mayors, Town/City Managers
  • Human Resources Directors & Personnel
  • Town/City Clerks
  • Department Heads
  • Managers and Directors of Departments and/or Programs
  • Board, Commission, and Committee Members

CCM PRESENTERS back to top

Ann Meacham, President
Leadership Dynamics

Ann Meacham holds a Masters in Science from Elmira College, New York, and was the founding Executive Director of the Leadership Broward Foundation.

She brings over 20 years of expertise in developing powerful leaders, building high-performance teams, managing organizations, increasing profits and forging community alliances.

Many of her clients have experienced growth in revenues of 20 percent in the short term and as high as 200 percent over 3-4 years. She helps them expand their capacity to lead, learn more, do more, love their work more, and grown their companies.

COST back to top

  • Non-Members - $120 per attendee (see registration info below)
  • FREE to CCM-Members (see registration info below)

Not sure if you're a CCM Member? Click here to find out!