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The Art of Communication

Municipal Training Clinton Town Hall

Thursday, July 11, 2019

The Art of Communication

Clinton Town Hall
54 East Main Street
Clinton, CT 06413

9:00 a.m. - 12:00 p.m.

Check-in beings at 8:30 a.m.


Concerned about how to relay information in order create a positive transaction in your business? Unclear about the best style to communicate with your audience? Struggling with a "marketing pitch" that is not attracting the right response? This session will provide information about the DISC tool and how you can use it to communicate more effectively.


Attendees will learn valuable insights and tips to help build relationships, in many different venues:

- At a networking event or trade show

- In a meeting or interview

- Within the workplace

- Or any social setting!



  • Mayors, First Selectmen, Town/City Managers
  • Finance
  • Public Safety
  • School Superintendents/School Business Managers/Boards of Education
  • Town/City Attorneys
  • Town/City Clerk
  • Personnel
  • Information Technology
  • Economic Development


CCMO back to top

Become a Certified Connecticut Municipal Official (CCMO) today! This workshop is good for 3 credit hours of Community Development that can be used towards completing you certification. For more information such as details on requirements and how to get started, please visit


CCM PRESENTER back to top

Courtney Hendricson, Vice President of Municipal Services 
Connecticut Economic Resource Center (CERC), INC

Courtney Hendricson specializes in designing and implementing economic development strategies. As part of CERC’s strategic direction to improve economic development performance in Connecticut, she drives CERC services to municipalities, such as improving the town’s regulatory process, analyzing commercial real estate mix, and providing targeted networking and communication among the local business community.  

Prior to joining CERC, she served as Assistant Town Manager for Enfield, CT and Economic Development Director for Farmington, CT, as well as Director of Community Development for Connecticut Main Street Center. She began her career in Austin, Texas, working on large scale economic development projects for the city manager’s office.

Kristi Sullivan, Vice President of Marketing
Connecticut Economic Resource Center (CERC), INC

Kristiana (Kristi) provides strategic direction to CERC and its marketing department and services for CERC’s state, municipal and nonprofit clients. She has created and implemented communications strategies, creative projects, social media efforts, event planning and public relations, and annually manages Celebrate CT! - CERC's celebratory event to recognize economic development achievements statewide.

When she joined CERC in 2000, she initially oversaw management of the state’s business development campaign, You Belong in Connecticut.

Previous to CERC, Kristi worked for the Juvenile Diabetes Foundation and the American Automobile Association. While earning her bachelor’s degree in communications at Boston University, she held internships at Boston Garden, MTV in New York, and the Australian Museum in Sydney.

COST back to top

  • FREE to CCM-Members, (see registration info below)

Not sure if you're a CCM Member? Click here to find out!

Fine Print back to top

UPDATES & CHANGES: Last minute changes and updates, weather postponements, cancellations, etc. will be posted on this page

CANCELLATION POLICY: We understand your schedule may change. Please let us know if you have registered and can no longer attend.

CONSENT TO CCM FOR USE OF PHOTOGRAPHIC IMAGES: Registration and attendance at CCM workshops, meetings, and events constitutes an agreement by the registrant to the use and distribution of the attendee’s image in photographs, videos and electronic reproductions of such events and activities sponsored by CCM.