NEW HAVEN - Residents who want a pothole, bad streetlight or flooded road fixed now have two places to click.

With a new Web site, seeclickfix.com, residents can locate non-emergency problems, report them and get them fixed without directly contacting City Hall.

The site does that for them.

Ben Berkowitz, one of the creators of the site, said the idea came to him last year when he had made five to six calls, he said, to City Hall reporting graffiti that he believed should be removed.

"I felt like I was getting nowhere," Berkowitz said.

Since the launch of the site about three months ago, the site has gained 314 unique users and of a total of 427 reported issues, there are 338 open issues and 89 closed issues, Berkowitz said Wednesday.

"The first legitimate fix on seeclickfix.com," Berkowitz said, "was a building downtown where there was graffiti on its brand new doors." The graffiti was reported on the Web site, and it was fixed the same day, before the owner of the building even saw the graffiti, he said.

The site follows close on the heels of a similar system launched in New Haven, Web 311, which is monitored by City Hall. Web 311 allows users to report or ask questions to city officials about items that need to be fixed or changed. Once submitted, the items go up for review.

A major difference between Web 311 and seeclickfix.com is that Web 311 keeps all requests private to the individual who submitted it.

Seeclickfix.com uses a map application, Google Maps, to show the pinpointed problem and areas.

On seeclickfix.com, when people report an issue, an orange tag marks the area on the map where the problem is. Once the situation is fixed, the tag becomes blue. When people are interested in seeing what was reported, all they have to do is click on the tag and an explanation comes up.

"The more people who use the site, the more the government or anyone who can fix problems has the chance to do something," said Berkowitz, who received the Town Green Collaborator of the Year award partially for his involvement in seeclickfix.

Sean Matteson, chief of staff for Mayor John DeStefano Jr., said the reports of problems that seeclickfix.com picks up are sent to the city, so there are now "two points of entry" for residents to report issues.

"It's easy for folks to use," Matteson said.

The Web site is designed to become larger and is spreading to other communities, Berkowitz said. He is working with New Haven to collaborate with Web 311, and special service districts in Washington, D.C., and North Carolina have set up watch areas to begin using seeclickfix.com, he said.

If someone in another city wanted to create an area on the seeclickfix.com Web site, Berkowitz said, "they could build it, and it would run off this server.