Lean for Local Government

Lean is an approach used to improve administrative processes by focusing on what your customers value most and eliminating waste in government. This approach involves a management system (value stream mapping, standard work processes, 5S, A-3, etc.) that will help you understand each step within a process, determine which of those steps are unnecessary, and use your available resources effectively.

Why Lean? back to top

Lean will assist when managing projects, measuring performance, and using data to make decisions!

Lean thinking results in:

  • Repeatable and predictable processes
  • Increased productivity
  • Fewer errors
  • Improved employee satisfaction
  • Empowered staff
  • Improved timeliness, responsiveness, and service
  • Transparency and quality
  • Cost effectiveness
  • Ability to focus on mission-critical tasks

Do We Really Need Lean? back to top

Ask your management if you have the following issues in your municipality:

  • Errors on documents
  • Transportation of documents
  • Doing work not requested
  • Waiting for the next step/approval
  • Searching for information
  • Backlog of work
  • Lack of procedural documents/standardization
  • Delays in completion of work
  • Frustration among staff

If your team answers "YES" to any of the above, Lean can help!

Lean Brings Results back to top

State agencies who have been participating in Lean events across the state are seeing results!  Here are just a few of the successes:

Department of Children and Families (DCF): Reduced the Foster and Adoptive Family Licensing process by 50%.  It used to take 6 months; now it only takes 3 months to license a family!

Department of Developmental Services (DDS): Reduced processing time of Birth to Three invoices and payments by 77%!

Department of Energy & Environmental Protection (DEEP): Reduced the evaluation of storage tank compliance from 47.6 DAYS to 1.4 HOURS!

Department of Motor Vehicles (DMV): Reduced its hiring processing time by 56%!.

Office of Policy Management (OPM)/Department of Administrative Services (DAS): Reduced processing time to complete IT contractual purchases by 67%!

Department of Housing (DOH): Reduced 35% of the steps in the Competitive Housing Assistance for Multifamily Property Program (CHAMP) to property owners!

Department of Economic and Community Development (DECD): Reduced number of steps in the Enterprise Zone eligibility determination process by 89%!

Department of Transportation (DOT): Reduced processing time of certain permits from over a year down to 60 days!

How Do I Get Started? back to top

The key is leadership from municipal management:

  • Obtain executive management commitment
  • Emulate Lean behaviors: respect, focus, humility
  • Curiosity and patience ("go see, ask why, show respect")
  • Empower all staff regardless of title or rank
  • Encourage innovation and experimentation

CCM's Lean 101 Workshop back to top

On December 1, 2016 CCM held a workshop on Lean 101 for Local Government.  Here are the materials from that seminar.

Lean 101 for Local Government PowerPoint Presentation

LeanCT Project Charter

Eight Wastes

Lean Communication Plan Template

Contact Info back to top

Andrew R. Merola, BEP, CEP 

CCM Energy & Program Development Manager

Phone: 203.498.3056

Fax: 203.562.6314

Email: amerola@ccm-ct.org