Customer Service for Municipal Personnel

Municipal Training Torrington City Hall

Wednesday, May 17, 2017

Customer Service for Municipal Personnel

Torrington City Hall
9:00 a.m. - 12:00 p.m.
Registration begins at 8:30 a.m.

PROGRAM OVERVIEW back to top

Gain awareness and practice the need to deliver a positive customer experience.

Your citizens expect the highest level of service from their local officials. If everyone in your organization is not committed to providing excellent customer service, then you're not doing all you can to bring efficiency and effectiveness to your operations.

This program will provide the framework and skills to start delivering the service demanded by your citizens and all those who do business with your community. 

LEARNING OBJECTIVES back to top

At this meeting you’ll learn:

  • What is customer service?
  • Listening techniques
  • Delivery and de-escalation techniques
  • Effective delivery, tone of voice, positive word choices
  • USA method of saying ‘no’

WHO SHOULD ATTEND back to top

  • First Selectmen, Mayors, Town/City Managers
  • Managers
  • Personnel Directors
  • Town Clerks
  • Finance Directors
  • Tax Collectors
  • Library Directors
  • Park & Rec. Directors
  • Police Chiefs
  • Fire Chiefs
  • Town/City Attorneys
  • Any Front-line Staff

CCM PRESENTERS back to top

Anthem National

Roz Davis, Manager II, Learning and Development

COST back to top

  • Non-Members - $120 per attendee, (see registration info below)
  • FREE to CCM-Members, (see registration info below)

Not sure if you're a CCM Member? Click here to find out!