Customer Service for Municipal Personnel - AFTERNOON SESSION

Municipal Training Winchester, CT

Tuesday, June 20, 2017

Customer Service for Municipal Personnel - AFTERNOON SESSION

Winchester Town Hall
338 Main Street
Winsted, CT 06098

1:00 pm - 4:00 pm
Registration begins at 12:45 pm

PROGRAM OVERVIEW back to top

Skills to Make Your Town or City a Better Place to Work and Live

Municipal officials and personnel are, by definition, dedicated to public service. Their job descriptions are uniquely governed not only by what their department head or supervisor needs, but also, by state law, local regulations and policies. As the general public often does not understand these competing demands, municipal employees may feel a greater tension between doing what their job lawfully demands and serving their local communities.

Consequently, town and city employees can benefit from learning how to balance these often competing obligations by broadening their customer service skills in the municipal context.

This program will explain why the best run towns and cities are increasing their focus on ways to better serve the public. The primary goal is to assist municipal personnel to be more skilled at creating a positive, respectful environment. Attendees are encouraged to share their experiences, questions and concerns. By developing customer service skills, municipal employees will not only make their town or city a better place for them to work, but also improve the community in which their citizens choose to live.

 

LEARNING OBJECTIVES back to top

  • How to interact with the different types of "customers" a public official encounters.
  • How to promote a positive atmosphere and reputation through consistent, patient and respectful interactions.
  • How and why timeliness and quality are the two pillars on which all excellent customer service is based.
  • How to deal with difficult, impatient or rude individuals.
  • Secrets for long-term success.

WHO SHOULD ATTEND back to top

  • First Selectmen, Mayors, Town/City Managers
  • Managers
  • Personnel Directors
  • Town Clerks
  • Finance Directors
  • Tax Collectors
  • Library Directors
  • Park & Rec. Directors
  • Police Chiefs
  • Fire Chiefs
  • Town/City Attorneys
  • Any Front-line Staff

CCM PRESENTERS back to top

Murtha Cullina LLP - Attorneys at Law

Kari L. Olson, Partner  |  Joseph B. Schwartz, Associate

 

COST back to top

  • Non-Members - $120 per attendee, (see registration info below)
  • FREE to CCM-Members, (see registration info below)

Not sure if you're a CCM Member? Click here to find out!