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Customer Service for Municipal Personnel

Municipal Training Bloomfield, CT

Tuesday, October 2, 2018

Customer Service for Municipal Personnel

CLASS IS CURRENTLY FULL! Please continue to check back for more course offerings.

Bloomfield Town Hall
800 Bloomfield Avenue
Bloomfield, CT 06002

9:00 am - 12:00 pm
Registration begins at 8:30 am

 

 

PROGRAM OVERVIEW back to top

Little things can mean everything to a community member. Often, the smallest interaction can be the shining moment in a visitor’s experience at your municipalilty — and whether it’s a rosy glow or a dark cloud depends on your staff.

How can they enrich every encounter with community members, developers, and visitors? How can they turn negative moments into positives? This workshop will reveal meaningful ways to make every touch point an opportunity to win the hearts of your visitors. 

LEARNING OBJECTIVES back to top

  • How to interact with the different types of "customers" a public official encounters.
  • How to promote a positive atmosphere and reputation through consistent, patient and respectful interactions.
  • How to deal with difficult, impatient or rude individuals.
  • Secrets for long-term success.

WHO SHOULD ATTEND back to top

  • First Selectmen, Mayors, Town/City Managers
  • Managers
  • Personnel Directors
  • Town Clerks
  • Finance Directors
  • Tax Collectors
  • Library Directors
  • Park & Rec. Directors
  • Police Chiefs
  • Fire Chiefs
  • Town/City Attorneys
  • Any Front-line Staff

CCMO back to top

Become a Certified Connecticut Municipal Official (CCMO) today! This workshop is good for 3 credit hours of Organizational Development that can be used towards completing you certification. For more information such as details on requirements and how to get started, please visit www.ccm-ct.org/ccmo.

             

CCM PRESENTERS back to top

Eugene Brennan
Training Specialist/Recruiter
Foxwoods Resort

 

COST back to top

  • FREE to CCM-Members, (see registration info below)

Not sure if you're a CCM Member? Click here to find out!